Good Governance
In the area of good governance, the program works to improve local governance, through strengthening capacities of local self-governments to apply the principles of good governance in the performance of entrusted public tasks. This, in addition to increasing the level of accountability, transparency and participation of citizens in the processes of making and implementing public policies and decisions, will also result in an enhancement in better and more inclusive public services and the improvement of the quality of life of citizens.
IMPROVING PUBLIC SERVICES
Through the active participation of citizens the Programme contributes to the improvement of local public services. In this sense, through conducting the Citizens' Satisfaction Survey regarding the quality of public services at the local level, local self-governments enhance those public services in those areas where citizens have recognized the need for improvement.
DIGITALISATION OF SOCIETY
Together with representatives of cities and municipalities, the Programme works to improve eGovernment, through the provision of technical assistance and capacity building at the local level. Through new eServices and the opening of data sets from the public domain, the Programme contributes to improving the efficiency of local self-governments and increasing the trust of citizens.
SPREADING KNOWLEDGE AND CREATING TEAMS
The Programme empowers local experts in good governance and encourages their further development through national institutions, and supports the creation of teams that will help new generations of local experts build skills and knowledge for implementing local governance reforms.
APPLYING GOOD GOVERNANCE IN PRACTICE
Through the Municipal Support Packages, the Programme provides direct mentoring and technical assistance which contributes to an increase in the application of the principles of transparency, efficiency, accountability, citizens participation and non-discrimination in the work of local self-governments.
EXPECTED RESULTS
50
LOCAL SELF-GOVERNMENTS
will improve expertise in applying good governance principles
15
LOCAL SELF-GOVERNMENTS
will improve public services delivery to citizens and the economy
17,500
CITIZENS
will actively participate in development of local public policies
30
LOCAL SELF-GOVERNMENTS
will enhance eGovernment and the provision of electronic services